✦ FAQ ✦
hi i'm kristine — a Scarborough artist celebrating and supporting communities of colour through visuals and animation. You can find me around the internet as your localkristine.
this shop is currently a one-person operation! if you have any questions you can reach me directly at firstname.lastname@example.org or interact in other ways on instagram, twitch, twitter, and on my website!
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Where are proceeds from sales being donated?
Presently sales are supporting the lovely folks at Paperhouse Studio!
Paperhouse Studio is an experimental arts studio rooted in paper as the medium. They offer educational programs, artist projects, and community-based youth initiatives. Their ZIPE program encourages 2SLGBTQIAP, Deaf, Mad, disabled and BIPOC youth to bring issues they care about to the forefront — exploring identity, community, and advocacy against systemic barriers and oppression. You can also donate directly via e-transfer to: email@example.com
How much is being donated?
20% of each item is donated to local, community-focused arts spaces in Scarborough and Toronto.
Payments are sent monthly or after reaching a total of $50+.
Percentages are based on the price of each item after platform fees and taxes have been subtracted.
What is pay-what-you-can pricing?
Some items are given several price options to allow customers the flexibility to pay what they choose. Your purchase is never affected by how much you choose to pay. (-:
Where can I find the Digital Zine I bought?
There should have been a link after you checked out and an email sent to you with links! If you didn't receive or see these, please message me at firstname.lastname@example.org!! This function is currently carried out by Shopify's Digital Downloads app but if it isn't working I'll seek another solution. (-:
Can I print the Digital Zine PDF I purchased?
Yes! You may print the PDFs for personal use only. As the original folding templates are not included for zines, printing these may differ from the handmade, physical versions. These are not approved for resale.
What are my shipping options?
These options are in Canadian Dollars (CAD) and reflect most prints / flat objects.
|Canada||Untracked — $1.50 to $3.00|
|Registered Mail — $11.00|
|United States||Untracked — $2.00 to $4.00|
|Tracked Packet USA — $13.95|
|International||Untracked — $3.00 to $7.00|
|Registered Mail — $20.00|
These options are in Canadian Dollars (CAD) and reflect orders that can't be sent as lettermail (ex. if it includes shirts).
|Canada||Regular Parcel (Tracked) — $12.00|
|United States||Small Packet USA Air — $10.00|
|Tracked Packet USA — $18.00|
|International||Small Packet International Air — $13.00|
I can't cover any duties or customs fees that may occur.
Due to the changes with Brexit and VAT, I currently can't sell to the UK after December 31st 2020 and the EU after July 1st 2021. ):
How long does it take to process my order?
I send shipments out within 3 – 5 business days.